Return and Refund Policy

At Majestic Book House, we strive to provide quality products and a satisfactory shopping experience. If you receive a damaged, defective, incorrect, or incomplete item, we are here to help.

Return Eligibility

Customers may request a return or replacement under the following circumstances:

• The product received is damaged during transit.
• The product received is defective or unusable.
• An incorrect item was delivered.
• Items are missing from the order.

To be eligible for a return or replacement, the product must:

• Be unused and in its original condition.
• Include all original packaging, labels, and accessories.
• Be reported within 3 days of delivery.

How to Request a Return

To initiate a return or replacement request, please contact our customer support team within 3 days of receiving your order.

Please provide:

• Order number
• Product name
• Description of the issue
• Clear photos showing the damage, defect, or incorrect item

Our team will review the request and respond as soon as possible.

Non Returnable Items

The following products are generally not eligible for return or refund:

• Used or damaged products caused by customer handling
• Opened or used stationery items
• Books showing signs of use, writing, marking, or damage after delivery
• Customized or personalized products
• Clearance, promotional, or special sale items unless damaged or defective

Replacement Policy

If a return request is approved, we may offer a replacement for the same product subject to stock availability.

If a replacement is unavailable, a refund may be provided.

Refund Policy

Once the returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds will be processed to the original payment method used during purchase.

Refund processing times may vary depending on the payment provider, but typically take 5 to 10 business days after approval.

Shipping Charges

Shipping charges are generally non refundable unless the return is due to:

• A damaged product
• A defective product
• An incorrect item sent by us

In such cases, return shipping costs may be covered by Majestic Book House.

Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support team.

Once an order has been shipped, cancellation requests may not be possible and the standard return policy will apply.

Contact Us

For any return, replacement, refund, or cancellation request, please contact us using the contact information provided on our website.

We are committed to resolving issues fairly and ensuring a positive shopping experience for our customers.